Need some help with your computer?  Looking for some answers?  Need some unbiased opinion?  You've come to the right place.    Pastor Norman isn't a professional computer technician, but he has worked on these things since about 1986 so he does have a few years experience.   If you feel more comfortable hiring a professional technician, feel free to call and ask for recommendations.

Please note, any one working on any computer can never fully guarantee that there will not be any data loss in the attempt to fix a computer.  If your data is important to you, you should have it backed up (preferably before you encountered a problem).

Oh, and before bringing your computer in, you might enjoy the Computer Problem Report Form.

Is your computer running slow or perhaps not running at all?  Are you ready to throw it out the window?  Do you often turn on your computer and then walk away for five minutes while it starts up?  Chances are you could use some of our free repair services.

What services do you provide?
The vast majority of computer problems are solved with what's called a "nuke & pave", where basically everything is wiped clean and the computer operating system is reinstalled from scratch.  By doing this, your computer will run as fast, and very possibly faster then it's ever run, even when it was new.  If this is what your computer needs, we'll do it for you.

Sometimes  there is a hardware failure.  It could be a hard drive that's going bad, or more likely a RAM card or a power supply.  Often times we can diagnose which problem it is and sometimes we even have the spare parts for you.  Basically, if we didn't need to pay for the parts, we don't charge for the parts we give you.

One thing we won't do is install an operating system (from scratch) if you don't have a license for it.  In most cases the license is a sticker attached to your computer.  In some cases there is no sticker, but the operating system is part of a hidden recovery partition. If it's there, we can use that to re install your system.

What do I bring?
If it is a laptop computer, just bring the computer, power supply, and any disks that originally came with the computer.  If it is a desktop computer, just bring the main computer box without the keyboard, mouse or monitor.  Again, if you have and disks that originally came with the computer, bring those also.

What about my data?
If your computer needs a nuke & pave then everything on your computer's main drive will be deleted.  This means that all your photos, documents, music, email (unless you're using a web based email) and anything else on there should be backed up ahead of time.

If you have personal or sensitive data that you don't want to leave behind, for a $20 deposit you can borrow the tools needed to backup your data from a dead computer to a working computer in the convenience of your own home.  Instructions will be provided.

When can I use your service and where do I bring it?
Our free computer repair service is on an "on-call" basis.  Basically, you bring it any time and I will work on it when I can.  Usually your computer should be ready in a day or two.  Simply bring your computer to the church.  If the church door is locked, just go into the daycare and leave your computer with our daycare staff.  Make sure you leave your name and phone number and a description of the problem.
Your best chance to have a quick repair is if you bring it early in the week.  Like everyone else, the later in the week it gets, the less time I have to help out!